Shipping & Delivery

Processing Time: Orders are typically processed within 1–3 business days. During peak periods, processing may take longer.

Estimated Delivery: Due to supplier-direct fulfillment, standard delivery is generally 9–15 business days from dispatch. Actual timelines may vary by destination, carrier, and customs.

Tracking: A tracking link will be emailed once your order ships. You can also visit our Track Your Order page and enter your tracking number.

Address Changes: If you need to update your address, contact us as soon as possible. We’ll make best efforts if the order has not yet shipped.

Customs & Duties: International orders may be subject to import duties and taxes levied by the destination country. These charges are the customer’s responsibility.

Delays & Force Majeure: Weather events, customs inspections, and carrier constraints can cause delays beyond our control. We appreciate your patience.

Support: If your parcel appears delayed beyond the estimated window, please email contactneosmile@gmail.com.