Frequently Asked Questions
How long does shipping take?
Orders are typically processed in 1–3 business days. With supplier-direct shipping, standard delivery is generally 9–15 business days after dispatch. Timelines may vary by destination and carrier.
Can I change or cancel my order?
We can assist if your order hasn’t shipped yet. Please email contactneosmile@gmail.com as soon as possible.
What warranty do you offer?
Neosmile products may be eligible for warranty coverage subject to verification and approval. Due to the hygiene nature of our products, all warranty claims are evaluated on a case-by-case basis. Coverage is determined at our discretion and may include manufacturing defects, component failures, and mechanical malfunctions under documented normal use. See our Lifetime Warranty & Return Policy for complete terms and conditions.
How do I track my order?
Use your email’s tracking link or visit our Track Your Order page with your tracking number.
Do you ship internationally?
Yes, select regions only. Import duties and taxes may apply and are the customer’s responsibility.
Who do I contact for support?
Please email contactneosmile@gmail.com and we’ll assist you.