Lifetime Warranty & Return Policy
Neosmile products may be eligible for warranty coverage subject to the terms and conditions outlined below. All warranty claims are evaluated on a case-by-case basis.
Limited Warranty Coverage
Subject to verification and approval, certain Neosmile products may be covered by a limited warranty against defects in materials and workmanship. Coverage is determined at our sole discretion and may include:
- Verifiable manufacturing defects
- Component failures under documented normal use conditions
- Battery and charging issues within specified parameters
- Mechanical malfunctions not attributable to user error
Warranty Claims Process: All warranty claims must be submitted to contactneosmile@gmail.com with your order number, detailed description of the issue, and supporting documentation. Each claim is individually reviewed and evaluated based on the specific circumstances.
Hygiene Product Considerations: Due to the personal hygiene nature of our products, warranty coverage is subject to strict verification requirements. Products showing any signs of use, wear, or contamination may be ineligible for warranty coverage at our sole discretion.
Return Policy: Returns are accepted within 15 days of delivery for items in unopened, unused condition with all original packaging and accessories intact. All returns are subject to inspection and approval.
Strict Hygiene Restrictions: For safety and hygiene reasons, we cannot accept any item that shows signs of use, has broken seals, missing protective films, or exhibits any form of wear or contamination. This policy is strictly enforced.
Warranty Exclusions: The warranty does not cover, but is not limited to:
- Damage from misuse, accidents, or unauthorized modifications
- Normal wear and tear or cosmetic damage
- Damage from using non-Neosmile accessories or parts
- Products with any signs of use or contamination
- Issues arising from improper maintenance or care
- Products used beyond their intended purpose
Case-by-Case Evaluation: All warranty and return requests are evaluated individually based on the specific circumstances, product condition, and supporting documentation. We reserve the right to deny coverage for any reason at our sole discretion.
How to Submit Claims: Email contactneosmile@gmail.com with your order number, detailed description of the issue, and any relevant photos or documentation. We will review your claim and provide guidance on next steps.
Inspection & Processing: All returned items undergo thorough inspection. Refunds are issued only after approval and may be subject to restocking fees. Shipping costs are non-refundable unless the return is due to our documented error.
Damaged or Incorrect Items: Contact us within 7 days of delivery with detailed photos and documentation. Claims are evaluated individually and subject to verification.
Non-Returnable Items: Gift cards, final sale items, and products showing any signs of use are not eligible for return or warranty coverage.
Legal Rights: This policy is subject to applicable consumer protection laws. Nothing herein limits your statutory rights under applicable law, but such rights are subject to the specific terms and conditions outlined above.
Policy Updates: We reserve the right to modify this warranty and return policy at any time. Continued use of our products constitutes acceptance of any updated terms.